At WOODstack, we offer a generous 30-day return policy from the date of purchase. We believe in exceptional customer service and value your satisfaction.

To ensure a smooth return process, please return items in their original condition with all packaging materials and UPC tags intact within the 30-day return period.

If return conditions are not met, the return may be voided. Items not meeting these criteria may be destroyed or donated at our discretion.

To expedite returns, please include your order email or a note with your order number. This helps us process your return more efficiently.

Unfortunately, we cannot accept returns after the 30-day period. We encourage customers to initiate returns within this timeframe for a smooth process.

Your refund will be processed once your package is received by our returns department. Please allow 5 to 7 business days from receipt for funds to be processed back to your bank account.

Once your package is received, our returns department will initiate the refund process. Please allow 5 to 7 business days for the funds to be processed and credited back to your bank account.

If your item doesn't fit or you prefer a different color, you can exchange it for another size or color via mail. Please follow our exchange process for a seamless experience.

Unfortunately, we're unable to process exchanges for items with a higher cost than the original. In such cases, please consider returning the original item and placing a new order.

If the new item costs less than the original, a refund for the price difference will be issued. This ensures fair and transparent exchanges for our customers.

To expedite your exchange, please include the product number and size of the item you wish to receive in exchange. This helps us process your request accurately and efficiently.

Final Sale items are products that are marked as non-returnable and non-refundable at the time of purchase. Please check the item's status before completing your purchase.

Final Sale items are clearly marked as such at the time of purchase. Please review the product details before completing your order to ensure you are aware of any non-returnable or non-refundable items.

Eligible items are those that are not marked as 'Final Sale' and are in their original, unworn condition with tags attached, unless there's a manufacturer defect.

Please contact our customer service team for assistance in such cases.

• Avoid using the original shoe box.
• Use a separate box for shipping shoes/sneakers, with the original shoe box enclosed.
• Include the original packing slip in your return package.

Customers are responsible for any incurred shipping fees, unless WOODstack sent an incorrect product, size, mismatched pairs, or wrong color.

Returns that do not meet the specified conditions may not be accepted.

If WOODstack is at fault (e.g., incorrect product sent), we will provide a prepaid shipping label for your return. Please contact our customer service team for assistance.