Our Story

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At WOODstack we pride ourselves in disrupting and reimagining the standard of servicing the customers, communities and stakeholders that create the culture. Born in Brooklyn, WOODstack welcomes you on an ambitious journey to showcase innovative street wear retail, captivate new audiences with authentically positioned product storytelling, and groundbreaking commitment to proactive community engagement. With nine lifestyle stores throughout the NYC tri-state area, inclusive of our Brooklyn Flagship store and our iconic all women's (WOODstack IVY) store, we invite you to experience the latest in casual fashion in the fashion capital of the world.

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30-DAY EASY RETURN

At WOODstack,
we hold a strong belief that delivering exceptional customer service and remarkable value is fundamental to our triumph in this highly competitive world.

Moreover, we firmly advocate for a customer's entitlement to return a product without being constrained by time.

For this reason, we extend a 30-day return period from the date of your purchase. To facilitate a smooth return process, we kindly request that returns are in their original condition, and inclusive of all packaging materials and UPC tags.

In cases where these conditions are not met, regrettably, the return will be deemed void, and the items in question will either be destroyed or donated.

To expedite the return process, kindly include your order email or a note with your order number.

SECURE PAYMENT

At WOODstack,
we prioritize not only the quality of our products but also the security of your transactions. We understand the importance of peace of mind when making online purchases, which is why we have implemented stringent measures to ensure the security of every payment made on our website.

Rest assured, when you shop with us, your payment information is encrypted and securely transmitted through industry-standard SSL (Secure Socket Layer) technology. This means that your sensitive data, such as credit card details, is protected from unauthorized access and interception during transmission.

Additionally, we never store your payment information on our servers after the transaction is complete. Once your payment is processed, your financial details are securely discarded, further safeguarding your privacy and security.

Furthermore, to provide an added layer of security, we partner with trusted payment gateways that comply with the highest security standards and regulations. Whether you choose to pay by credit card, debit card, or any other payment method, you can shop with confidence knowing that your transaction is safe and secure.

At WOODstack, we are committed to providing you with a seamless and worry-free shopping experience. Your security and satisfaction are our top priorities, and we continuously strive to uphold the highest standards of security and reliability in every aspect of our service.

Shop with confidence and peace of mind at WOODstack, where your security is our utmost priority.

SAFE SHIPPING

Ensuring the safe and timely delivery of your orders is a top priority at WOODstack. We understand that receiving your items in pristine condition and on schedule is essential to your satisfaction with our service. That's why we have implemented robust measures to guarantee the safe shipping of your purchases from our warehouse to your doorstep.

When you place an order with us, our dedicated team carefully packs each item with the utmost attention to detail. We use high-quality packaging materials and sturdy boxes to protect your products during transit, minimizing the risk of damage or breakage.

To further safeguard your shipment, we partner with reputable shipping carriers known for their reliability and efficiency. These carriers are selected based on their track record of delivering packages securely and on time, ensuring that your order reaches you in the best possible condition.

Moreover, we provide shipment tracking for all orders, allowing you to monitor the status of your delivery every step of the way. You will receive timely updates on the whereabouts of your package, giving you peace of mind and the ability to plan for its arrival.

In the rare event that any issues arise during transit, such as damage or loss, rest assured that we will work swiftly to resolve the matter to your satisfaction. Our customer support team is readily available to assist you and address any concerns you may have regarding your shipment.

At WOODstack, we are committed to delivering not only exceptional products but also a seamless and reliable shipping experience. With our stringent shipping procedures and dedicated customer support, you can trust us to handle your orders with the utmost care and ensure their safe delivery to your doorstep.

Experience worry-free shipping with WOODstack, where your satisfaction and peace of mind are our highest priorities.

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